As technology rapidly advances, the landscape of customer service is constantly evolving. Two prominent contenders vying for dominance are chatbots and live chat agents. While/Despite/Because both offer immediate support, their approaches differ significantly. Chatbots leverage artificial intelligence to automate chatbot vs live chat customer suppo

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AI chatbots are changing the landscape of retail customer service. These intelligent virtual assistants can offer quick and timely solutions to customer queries, always available. From resolving simple product facts to helping with order tracking, chatbots can handle a broad range of customer interactions. This frees up human agents to attend to m

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